Running an Effective Help Desk, 2nd Edition	Barbara Czegel	0471248169	1	Computers & Internet>Networking & OS>Data in the Enterprise>Technical Support	1
Microsoft Olap Solutions	Erik Thomsen, et al	0471332585	1	Computers & Internet>Networking & OS>Data in the Enterprise>Technical Support	2
The Call Center Dictionary : The Complete Guide to Call Center and Help Desk Technology and Operations	Madeline Bodin, Keith Dawson	1578200431	1	Computers & Internet>Networking & OS>Data in the Enterprise>Technical Support	3
Olap Solutions : Building Multidimensional Information Systems	Erik Thomsen	0471149314	1	Computers & Internet>Networking & OS>Data in the Enterprise>Technical Support	4
How to Manage the I.T. Helpdesk	Noel Bruton	0750638117	1	Computers & Internet>Networking & OS>Data in the Enterprise>Technical Support	5
Help Desk Practitioner's Handbook	Barbara Czegel	0471319929	1	Computers & Internet>Networking & OS>Data in the Enterprise>Technical Support	6
Delivering World-Class Technical Support	Lori Laub, et al	0471155349	1	Computers & Internet>Networking & OS>Data in the Enterprise>Technical Support	7
IT Professional's Guide to Managing Systems, Vendors and End Users	Neil Plotnick	0072120517	1	Computers & Internet>Networking & OS>Data in the Enterprise>Technical Support	8
The Complete Help Desk Guide	Mary Lenz	0936648961	1	Computers & Internet>Networking & OS>Data in the Enterprise>Technical Support	9
Mac Answers! : Tech Support at Your Fingertips	Bob Levitus, et al	0072123990	1	Computers & Internet>Networking & OS>Data in the Enterprise>Technical Support	10
Microsoft(r) Help Desk For Microsoft Windows(r) 98	Stephen L. Nelson	0735606323	1	Computers & Internet>Networking & OS>Data in the Enterprise>Technical Support	11
Microsoft Help Desk for Microsoft Windows NT Workstation 4.0	Stephen L. Nelson(Compiler)	0735606420	1	Computers & Internet>Networking & OS>Data in the Enterprise>Technical Support	12
Introduction to Simulation and Risk Analysis	James R. Evan, et al	0136216080	1	Computers & Internet>Networking & OS>Data in the Enterprise>Technical Support	13
Help! : The Art of Computer Technical Support	Ralph Wilson, Mari Stein (Illustrator)	0938151142	1	Computers & Internet>Networking & OS>Data in the Enterprise>Technical Support	14
Mac Answers! Certified Tech Support	Bob Levitus, Shelly Brisbin	0072119195	1	Computers & Internet>Networking & OS>Data in the Enterprise>Technical Support	15
Microsoft Help Desk for Microsoft Office 2000 (Eu-Help Desk)	Stephen L. Nelson(Compiler)	0735608504	1	Computers & Internet>Networking & OS>Data in the Enterprise>Technical Support	16
Customers: Arriving With A History And Leaving With An Experience; How to Build Your Sales,Service or Help Desk Call Center To Please Customers	Andrew J. Waite	0936648848	1	Computers & Internet>Networking & OS>Data in the Enterprise>Technical Support	17
Microsoft(r) Help Desk for Microsoft Windows NT(r) Workstation 4.0	Stephen Nelson(Compiler), Compiled By Stephen L. Nelson	0735610975	1	Computers & Internet>Networking & OS>Data in the Enterprise>Technical Support	19
ArcView GIS Means Business	Christian Harder	187910251X	1	Computers & Internet>Networking & OS>Data in the Enterprise>Technical Support	20
Guide to Help Desk Concepts	Donna Knapp	0760071500	0	Computers & Internet>Networking & OS>Data in the Enterprise>Technical Support	21
Microsoft(r) Help Desk For Microsoft Windows(r) 98	Stephen Nelson(Compiler), Compiled by Stephen L. Nelson	0735610967	1	Computers & Internet>Networking & OS>Data in the Enterprise>Technical Support	22
Rationalizing Medical Work: Decision Support Techniques and	Marc Berg	0262024179	1	Computers & Internet>Networking & OS>Data in the Enterprise>Technical Support	23
Unix & Linux Answers! : Certified Tech Support (Answers Series)	Charlie Russel, Sharon Crawford	007882446X	1	Computers & Internet>Networking & OS>Data in the Enterprise>Technical Support	24
A Guide to Customer Service Skills for the Help Desk Professional	Donna Knapp	0760072620	0	Computers & Internet>Networking & OS>Data in the Enterprise>Technical Support	25