Running an Effective Help Desk, 2nd Edition
by Barbara Czegel
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Microsoft Olap Solutions
by Erik Thomsen, et al
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The Call Center Dictionary : The Complete Guide to Call Center and Help Desk Technology and Operations
by Madeline Bodin, Keith Dawson
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Olap Solutions : Building Multidimensional Information Systems
by Erik Thomsen
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How to Manage the I.T. Helpdesk
by Noel Bruton
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Help Desk Practitioner's Handbook
by Barbara Czegel
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Delivering World-Class Technical Support
by Lori Laub, et al
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IT Professional's Guide to Managing Systems, Vendors and End Users
by Neil Plotnick
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The Complete Help Desk Guide
by Mary Lenz
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Mac Answers! : Tech Support at Your Fingertips
by Bob Levitus, et al
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Microsoft(r) Help Desk For Microsoft Windows(r) 98
by Stephen L. Nelson
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Microsoft Help Desk for Microsoft Windows NT Workstation 4.0
by Stephen L. Nelson(Compiler)
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Introduction to Simulation and Risk Analysis
by James R. Evan, et al
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Help! : The Art of Computer Technical Support
by Ralph Wilson, Mari Stein (Illustrator)
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Mac Answers! Certified Tech Support
by Bob Levitus, Shelly Brisbin
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Microsoft Help Desk for Microsoft Office 2000 (Eu-Help Desk)
by Stephen L. Nelson(Compiler)
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Customers: Arriving With A History And Leaving With An Experience; How to Build Your Sales,Service or Help Desk Call Center To Please Customers
by Andrew J. Waite
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Microsoft(r) Help Desk for Microsoft Windows NT(r) Workstation 4.0
by Stephen Nelson(Compiler), Compiled By Stephen L. Nelson
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ArcView GIS Means Business
by Christian Harder
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Guide to Help Desk Concepts
by Donna Knapp
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Microsoft(r) Help Desk For Microsoft Windows(r) 98
by Stephen Nelson(Compiler), Compiled by Stephen L. Nelson
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Rationalizing Medical Work: Decision Support Techniques and
by Marc Berg
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Unix & Linux Answers! : Certified Tech Support (Answers Series)
by Charlie Russel, Sharon Crawford
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A Guide to Customer Service Skills for the Help Desk Professional
by Donna Knapp
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