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Running an Effective Help Desk, 2nd Edition
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MCSE : The Core Exams in a Nutshell, 2nd Ed.
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How to Manage the I.T. Helpdesk
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Managing Technical People : Innovation, Teamwork, and the Software Process (Sei Series in Software Engineering)
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Measuring the Software Process
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Practical Steps for Aligning Information Technology with Business Strategies: How to Achieve a Competitive Advantage
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Software Engineering Project Management
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Sams Teach Yourself Database Programming with Visual InterDev 6 in 21 Days (Teach Yourself -- Days)
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Digital Compression for Multimedia : Principles and Standards (Morgan Kaufmann Series in Multimedia Information and Systems)
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Inside Oracle Designer/2000
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Software Project Management : Readings and Cases
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Integrated Telecommunications Management Solutions (IEEE Series on Network Management)
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Principles of Multimedia Database Systems (Morgan Kaufmann Series in Data Management)
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Superdistribution : Objects As Property on the Electronic Frontier
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AntiPatterns in Project Management
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Oracle Designer/2000 Handbook (Oracle Series)
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Software Agents for Future Communication Systems
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Software Management
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Software Engineering With Reusable Components
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Distributed Applications Engineering : Building New Applications and Managing Legacy Applications With Distributed Technologies (Practitioner Series (
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Designing Enterprise Solutions with Microsoft Technologies
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Cleanroom Software Engineering Practices (Series in Software Engineering Management)
by Shirley A. Becker, James A. Whittaker Buy this book
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Algebraic Foundations of Systems Specification (Ifip State-Of-The-Art Reports)
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Computer Supported Co-Operative Work (Trends in Software, 7)
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